joy99 Privacy Policy

This privacy policy explains how information is collected, processed, stored, and protected in connection with the joy99 platform. By using joy99's services and opening an account, you agree to the terms of this policy. This policy should be read alongside our Terms and Conditions, as both documents together form the complete legal basis for use of the service.

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1. Definitions and Scope

In this policy, "personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, date of birth, or financial transaction details. "Processing" means collecting, recording, storing, modifying, retrieving, consulting, using, disclosing, or deleting information.

This policy applies to all services provided through joy99's website (https://joy99app.cam), mobile application, and any related digital platforms.

2. Information We Collect

2.1 Registration and Identity Verification Information

When opening an account, we collect the following information:

• Full name and date of birth (for age verification — 21+ years is mandatory)
• Mobile number and email address
• National ID (NID) or passport number
• Permanent address
• Payment method details (identifying information linked to bKash, Nagad, Rocket, or a bank account)

2.2 Automatically Collected Information

Some technical information is collected automatically while using the platform:

• IP address and device identifiers
• Browser type and operating system version
• Login time, session duration, and navigation patterns
• Information obtained through cookies and similar tracking technologies
• Gaming activity and transaction logs

2.3 Financial Transaction Information

A record of every deposit and withdrawal transaction is kept, including the date, amount, and method of the transaction. This information is used for account security and fraud prevention.

3. Purpose of Data Collection and Legal Basis

joy99 processes personal information for the following legitimate purposes:

• Contract performance: Account management, service delivery, and processing of deposits and withdrawals.
• Age and identity verification: Preventing access to the platform by anyone under 21 years of age.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Customer support: Providing assistance via 24/7 live chat and email.
• Responsible gaming: Monitoring playing patterns and arranging support where needed.
• Legal obligations: Complying with applicable laws and regulations.
• Service improvement: Improving platform performance and user experience.

4. Data Storage and Security

joy99 applies industry-standard technical and organisational measures to keep your personal information secure. All data transfers are completed using SSL (Secure Socket Layer) encryption. Data stored on servers is kept encrypted and can only be accessed by authorised personnel.

We follow the policy below when determining how long data is retained:

• Active account data: For the full duration that the account remains active.
• Closed account data: A minimum of five years after closure, which may change in line with legal obligations.
• Transaction records: Retained for at least seven years.

5. Sharing Information with Third Parties

joy99 never sells or rents your personal information. However, information may be shared with third parties in specific circumstances:

• Payment processors: With bKash, Nagad, Rocket, and banking partners — only the information necessary to complete a transaction.
• Technology partners: Service providers that assist in operating the platform, who are bound by strict confidentiality agreements.
• Legal authorities: In response to a court order or a lawful government request.
• Fraud prevention agencies: To assist in identifying and preventing unlawful activity.

All third parties are required to meet joy99's privacy standards and may only use the information for the specified purpose.

6. Cookies Policy

The joy99 platform uses cookies and similar tracking technologies to help improve your browsing experience. Types of cookies used:

6.1 Essential Cookies

These are necessary for maintaining login sessions, saving form data, and completing security checks. Without these cookies the platform will not function properly.

6.2 Performance Cookies

Used to analyse how users interact with the platform in order to improve the service. Information from these cookies is analysed in aggregate — no individual is identified.

6.3 Cookie Controls

You can turn off non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to stop working properly.

7. Your Rights

You have the following rights regarding protection of your personal information:

• Right to know: You can find out what information has been collected about you and how it is being used.
• Right to correction: You can request that incorrect or incomplete information be updated.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to restrict processing: In some cases you can request that processing of your information be limited.
• Right to data portability: You can request your information in a structured, commonly used format.
• Right to object: You can object to your information being used for marketing purposes.

To exercise these rights, contact joy99's support centre. We are committed to responding within 30 business days of receiving a request.

8. Protection of Minors' Information

joy99 strictly does not provide services to anyone under 21 years of age. Age verification is completed at the time of registration. If it is established that a minor's information has reached us, that account will be closed immediately and the relevant information will be deleted.

For more details on responsible gaming, read our Responsible Gaming page, which covers ways to keep yourself and your family safe.

9. International Transfer of Information

Due to the technical infrastructure involved, your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that appropriate protective measures are maintained for data transfers and that applicable international data protection standards are followed.

10. Security Breach Notification

If a security breach occurs and it creates a risk to your rights and freedoms, joy99 will notify you as soon as possible. The notification will include the nature of the breach, details of the affected information, possible consequences, and the steps taken or proposed.

11. Marketing Communications

When opening an account you may consent to receiving promotional communications (bonus offers, tournament information, etc.). This consent can be withdrawn at any time through account settings or via the support centre. Even after withdrawal of consent, essential account-related notifications (transaction confirmations, security alerts) will continue to be sent.

12. Changes to This Policy

joy99 reserves the right to change this privacy policy due to changes in the service, technological developments, or legal obligations. For significant changes, 30 days' advance notice will be given — by email or platform notification. Continuing to use the service after a change takes effect means you accept the updated policy.

For general information about joy99 and the organisation, visit our About Us page.

13. Contact

For any questions, complaints, or requests to exercise your rights regarding privacy, contact the joy99 support team:

• Live Chat: Active 24/7, in both Bangla and English
• Email: [email protected]

For general questions, visit our FAQ section, where you will find answers to frequently asked questions about accounts, payments, and privacy.